JOB TITLE: Technology Services Technician 1 WAGE/HOUR STATUS:
REPORTS TO: Technology Services Manager
DEPT. /SCHOOL: District Wide DATE REVISED: April 2020
PRIMARY PURPOSE:
Repair and maintain district-wide technology equipment and applications including but not limited to: computer hardware, peripherals, data communications, software configuration, data integrity, wireless connectivity and applications
QUALIFICATIONS:
Minimum Education/Certification:
High School diploma or GED required
Special Knowledge/Skills:
- Knowledge of computer and software installation and maintenance
- Knowledge of the Windows Operating Systems and command line interface
- Ability to provide customer support via telephone, remote access and on site assistance
- Knowledge of Apple computers and the Macintosh Operating System
- Knowledge of wireless networking protocols, clients, and access points
- Mastery of the Microsoft Office productivity suite
- Ability to develop and maintain documentation of systems and methods
- Knowledge of mobile computing platforms and management
Minimum Experience:
1 year minimum installing, repairing and upgrading Windows and Mac-OS compatible
hardware and software, computer peripherals, network cabling and fiber, and wireless
networks
MAJOR RESPONSIBILITIES AND DUTIES:
- Monitors security compliance in accordance with policies and procedures.
- Provide direction to end-users for the appropriate care and maintenance of computing and communications equipment.
- Prepare and deliver computer hardware to the campuses.
- Repair computer hardware or arrange to have it repaired by an outside source if under warranty or beyond normal requirements.
- Install educational software approved by the Department of Technology.
- Use Help Desk software to prioritize work, identify trends and document productivity.
- Analyze and troubleshoot hardware, software and data integrity issues, correct problems and return computing systems and data to full functionality using independent judgment and initiative.
- Conduct integration testing of computing systems, peripherals, and software.
- Provide technical telephone, remote, and on-site support for all related software, hardware, data, and communication systems.
- Configure, install, upgrade and support Local Area Networks (LAN), laptops and standalone PC’s, and peripherals.
- Image and replace computer equipment and peripherals on an as needed or provided basis.
- Provide collaborative input to research and development of new technology integration.
- Participate in department-led training, research, and special projects.
- Regular attendance. Must be willing and able to report to work on a regular daily basis according to established work schedule.
- Comply with policies established by federal and state law, State Board of Education rules, and local board policy.
- Work effectively with people; be innovative and service-oriented.
- Perform other duties as assigned by supervisor.
- Promote collegiality and a positive work environment.
WORKING CONDITIONS:
Mental Demands:
Ability to communicate effectively (verbal and written); interpret policy, procedures, and data; maintain control under stress
School district employees may be required to work from home and use their personal electronic devices.
Physical Demands/Environmental Factors:
Frequent district and occasional statewide travel in personal vehicle; frequent prolonged and irregular hours; perform computer installation, maintenance, and repair in a variety of district locations; moderate lifting and carrying
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